FAQ - Under 18s
What are the rules for free travel for children up to 6 years old?
Children up to 5 years, 11 months, and 29 days old are entitled to free transportation, provided they do not occupy seats, with one child per guardian, in accordance with ANTT resolution no. 1383 of March 29, 2006. It is mandatory to have a ticket as travel identification. The guardian must request the ticket at one of our agencies or through our Customer Service (0800 728 0044).
If the guardian's ticket was purchased through the official Gontijo.com.br website, it can be issued through their login.
Log in, click on the "Purchase History" option, and select the trip for which you want to issue a lap child's ticket.
Click on the "Include child under 6 years" option on the right side in your purchase summary.
Enter the information as requested (document, name, and date of birth) for the child, and click to issue the ticket.
You will receive the child's ticket in your email and must present it at the time of boarding along with the necessary documentation.
What are the rules for traveling with minors?
According to Law 13,812, dated March 16, 2019, Article 83, it states:Travel with children and adolescents up to 15 years, 11 months, and 29 days
Children and adolescents up to 15 years, 11 months, and 29 days old can only travel accompanied by parents and siblings over 18 years of age, by presenting their original ID card or a certified copy, which is sufficient to prove the degree of kinship. To travel accompanied by grandparents and uncles/aunts all over 18 years of age, in addition to the ID card, it will also be necessary to present the birth certificate, original or certified copy. In cases where they are accompanied by adults without kinship (form model 1), or traveling unaccompanied (form model 2), besides the birth certificate or ID, boarding will only be allowed with the presentation of the correctly filled form with notarized signature as per CNJ Resolution No. 295 dated September 13, 2019.
Travel with children up to 05 years, 11 months, and 29 days
Children up to 05 years, 11 months, and 29 days old are entitled to free transportation, provided they do not occupy seats, with one child per guardian, according to ANTT resolution No. 1383 of March 29, 2006. It is mandatory to have a ticket as travel identification. The guardian must request the ticket at one of our agencies, through our customer service (0800 728 0044), or if the guardian's ticket was purchased through the official website www.gontijo.com.br, it can be issued through their login.
In cases where they are accompanied by adults without kinship (form model 1), boarding will only be permitted with the presentation of the correctly filled form with a notarized signature as per CNJ Resolution No. 295 dated September 13, 2019.
Travel of adolescents
Adolescents over 16 years of age can travel unaccompanied, provided they present an original photo ID or a certified copy, according to valid documents for boarding.