FAQ - Minors under 18 years
What are the rules for free travel for children up to 6 years old?
Children up to 5 years, 11 months, and 29 days old are entitled to free travel, provided they do not occupy a seat, with one child allowed per guardian, in accordance with ANTT resolution No. 1383 of 29 March 2006. It is mandatory to have a travel ticket for identification purposes. The child's guardian must request the ticket at one of our agencies or through our customer service hotline (0800 728 0044).
If the guardian's ticket was purchased through the official Gontijo.com.br website, they can issue it via their login.
Log in, click on the "Purchase History" option, and select the trip for which you wish to issue the child's ticket.
Click on the "Add a child under 6 years old" option on the right-hand side, in the summary of your purchase.
Enter the requested information (document, name, and date of birth) of the child and click on issue ticket.
You will receive the child's ticket in your email and must present it at the time of boarding along with the necessary documentation.
What are the travel rules for minors?
According to Law 13.812, dated 16 March 2019, Article 83, it stipulates that:Travel with children and adolescents up to 15 years, 11 months and 29 days old
Children and adolescents up to 15 years, 11 months and 29 days old, can only travel accompanied by parents and siblings over 18 years old, presenting the original identity card or a certified copy, which is sufficient to prove the degree of kinship. To travel accompanied by grandparents and uncles, all over 18 years old, in addition to the identity card, it is necessary to also present the birth certificate, original or certified copy. In cases where they are accompanied by adults without kinship (form model 1), or travelling unaccompanied (form model 2), besides the birth certificate or identity card, boarding is only permitted with the presentation of the duly completed form with notarised signature as per CNJ Resolution No. 295 dated 13 September 2019.
Travel with children up to 05 years, 11 months and 29 days old.
Children up to 05 years, 11 months and 29 days old, are entitled to free transport, provided they do not occupy seats, limited to one child per accompanying adult, as per ANTT resolution No. 1383 of 29 March 2006. It is mandatory to have a travel ticket as identification for the journey. The adult responsible for the child must request the ticket at one of our agencies, through our SAC (0800 728 0044) or if the accompanying person’s ticket was purchased through the official website www.gontijo.com.br, it can be issued via their login.
In cases where they are accompanied by adults without kinship (form model 1), boarding is only permitted with the presentation of the duly completed form with notarised signature as per CNJ Resolution No. 295 dated 13 September 2019.
Travel for adolescents
Adolescents over 16 years of age can travel unaccompanied, provided they present an original photo identification document or a certified copy by a notary, as per valid documents for boarding.