FAQ - Minors under 18 years
What are the free travel rules for children up to 6 years old?
Children up to 5 years, 11 months, and 29 days are entitled to free travel, provided they do not occupy a seat, with one child per responsible adult, according to ANTT resolution no. 1383 of March 29, 2006. It is mandatory to have a ticket as travel identification. The child's guardian must request the ticket at one of our agencies or through our Customer Service Center (0800 728 0044).
If the guardian's ticket was purchased through the official website Gontijo.com.br, it can be issued through your login.
Log in, click on the "Purchase History" option, and select the journey for which you want to issue the child's ticket.
Click on the "Include child under 6 years old" option on the right side of your purchase summary.
Enter the required information (document, name, and date of birth) for the child, and click on issue ticket.
You will receive the child's ticket via email, and it must be presented at boarding along with the necessary documentation.
What are the travel rules for minors?
According to Law 13.812, dated March 16, 2019, Article 83, it stipulates that:Travel with children and adolescents up to 15 years, 11 months, and 29 days
Children and adolescents up to 15 years, 11 months, and 29 days can only travel accompanied by their parents and siblings over 18 years old, presenting the original or certified copy of the identity card, which is sufficient to prove the degree of kinship. To travel with grandparents and uncles all over 18 years old, in addition to the identity card, it is also necessary to present the birth certificate, original or certified copy. If they are accompanied by adults who are not relatives (form model 1), or traveling unaccompanied (form model 2), in addition to the birth certificate or identity card, boarding will only be allowed with the presentation of the duly completed form with notarized signature as per CNJ Resolution No. 295 dated September 13, 2019.
Travel with children up to 05 years, 11 months, and 29 days
Children up to 05 years, 11 months, and 29 days are entitled to free transportation, provided they do not occupy seats, with one child per responsible adult, as per ANTT Resolution No. 1383 dated March 29, 2006. It is mandatory to have a ticket as a travel identification. The responsible adult for the child must request the ticket at one of our agencies, through our Customer Service (0800 728 0044), or if the adult's ticket was purchased through the official website www.gontijo.com.br, it can be issued through their login.
If accompanied by adults who are not relatives (form model 1), boarding will only be allowed with the presentation of the duly completed form with notarized signature as per CNJ Resolution No. 295 dated September 13, 2019.
Travel of adolescents
Adolescents over 16 years old can travel unaccompanied, provided they present an original photo ID or a certified copy, in accordance with valid boarding documents.