FAQ - Special Conditions

What are the rules for granting free transport to Low-Income Youth?

Service to low-income youth:

Beneficiary: individuals aged between 15 and 29 who belong to families with a monthly income of up to two minimum wages, registered in the Federal Government's Social Program Single Registry.

Benefits:

• 2 complimentary seats, 100% discount
• 2 seats with a 50% discount
• Terminal usage fees, toll charges, and meal expenses are not included in the benefit.

Permission:

• Interstate routes
• Standard class
• No assigned seats

Required documents for provision:

• Document verifying the Low-Income Youth status, as specified in DECREE No. 8,537, DATED OCTOBER 5, 2015
• Official photo ID

Are there any benefits for students?

No.

According to current legislation, free travel benefits only apply to the elderly, people with disabilities, and low-income youth.

Why do seniors have difficulty obtaining a 100% discount benefit?

The 100% discount benefit is only available in the conventional class and limited to 2 seats per vehicle.

Tickets are made available for sale 45 days in advance, and the demand for this benefit far exceeds the supply. The remaining seats can be purchased at a 50% discount.

What are the rules for granting free travel for a person with a disability?

Seats 02 and 04 are adapted for use by people with disabilities, in accordance with current legislation. They are reserved and can only be sold with a maximum advance of 2 hours and 59 minutes before the travel time.

Interstate Line - Benefit available only in the conventional class

To request a ticket, the person must present an official identification document and the card issued by the Ministry of Transport. (Always check the validity date).
The person with a disability entitled to an accompanying person will only receive the benefit if the card states "REQUIREMENT FOR ACCOMPANIMENT".

Intermunicipal Line Ceará State

We provide 2 seats in conventional service, upon presentation of the intermunicipal free pass card issued by the State Department of Traffic (DETRAN/CE) and an identity document.

Intermunicipal Line Bahia State

We provide 2 seats in conventional service, upon presentation of the intermunicipal free pass card when the beneficiary is registered with the SJDHDS –Secretariat of Justice, Human Rights and Social Development and an identity document.
The person with a disability entitled to an accompanying person will only receive the benefit if the card states "Right to Accompaniment".

Intermunicipal Line Minas Gerais State - Only two seats are reserved for elderly or disabled people, priority is given to whoever reserves first according to resolution 46.434

We provide 2 seats in conventional service, upon presentation of a medical certificate and proof of income or SINDPASSE card, along with an identity document.

Note:

Characterization of Reservation: The beneficiary of the free pass cannot make reservations for more than one time slot on the same day and for the same destination, or for times and days when the journey would be impractical, which would constitute domination of seat reservations to the detriment of other beneficiaries. The accompanying person cannot travel without the presence of the individual with a disability.

What are the rules for granting free bus travel for seniors?

INTERSTATE and INTERNATIONAL Lines

- People aged 60 (sixty) and over, with an income equal to or less than two minimum wages, are entitled to a 100% (hundred percent) discount on two seats, which must be requested at least 3 (three) hours before the travel time. Other seats with a 50% (fifty percent) discount can be purchased at any time.

- The senior must be present for boarding 30 (thirty) minutes before the travel time, otherwise, the benefit may be lost. The senior must present an official identification document and proof of income at the time of request, preferably the senior citizen card provided by municipal governments.

- Seniors who receive a 50% (fifty percent) discount will still be responsible for paying boarding and toll fees.

INTERMUNICIPAL Lines MG:

- People aged 65 years and older, with an income equal to or less than two minimum wages, are entitled to free travel.

- The beneficiary must request a ticket for each journey, at least 12 (twelve) hours before the scheduled departure time of the vehicle from the starting point, and may request the issuance of a return ticket.

- From 48 hours to 30 minutes before the travel time, the beneficiary must confirm the reservation at the ticket office to avoid cancellation.

- The senior must provide an official identification document and proof of income at the time of request, preferably the senior citizen card provided by municipalities.

- Please consult our agents to request the benefit on intermunicipal lines in the state of Ceará.