FAQ - Luggage
Luggage
Gontijo packs and transports your luggage with safety and care. It is our responsibility to maintain the integrity of your belongings, packed in the luggage compartments, so that you reach your destination with complete comfort and peace of mind.
The ticket price already includes the transport of items in the luggage compartment and overhead racks, observing the following weight and dimension limits:
In the luggage compartment: the weight limit is thirty kilograms, and the volume must not exceed 300 cubic decimeters (0.3 cubic meter). Rules for transporting items:
- The item must not exceed 300,000 cm³ of volume (height × width × length).
To calculate: multiply the three measurements in centimeters.
Example: 50 cm (height) × 60 cm (width) × 80 cm (length) = 240,000 cm³ → Allowed. - No side of the item can exceed 100 cm (1 meter).
In the overhead racks: the weight limit is five kilograms with dimensions that fit the overhead racks, as long as the comfort and safety of passengers are not compromised. If this limit is exceeded, the company will charge for excess baggage, and it will be transported in the luggage compartment.
Luggage in the overhead racks is entirely the passenger's responsibility.
LIST OF PROHIBITED GOODS AND MATERIALS FOR TRANSPORT
The loading of products not compatible with the bus's luggage compartments that compromise the safety of the vehicle and others is prohibited: Brazilian fauna and flora, birds and wild animals (IBAMA) / weapons / ammunition and explosives / products without proper packaging / gases and liquids of any kind in pressurized cylinders / fuels or flammable gases / fragile products / paints and their derivatives / honey / motorcycles, assembled or disassembled.
The transport of gas cylinders, whether full or empty, is prohibited.
CONDITIONS FOR TRANSPORTING PERISHABLE PRODUCTS
In the case of transporting perishable foods, they must be kept in appropriate thermal boxes, so that time and temperature conditions do not compromise their hygienic-sanitary quality. The containers must be clean, preserved, and internally wrapped in a leak-proof plastic bag, according to the regulations established by the sanitary surveillance authorities.
TRANSPORT IN OVERHEAD RACKS
The transport of seafood or any other perishable product in overhead racks is prohibited.
The criteria for transporting perishable products were established by the Management of Regular Passenger Transport – ANTT Ombudsman, Protocol No. 1651880.
EXCESS BAGGAGE
With the new ANTT Resolution 6.033, excess baggage is treated as an auxiliary service, giving companies the autonomy to charge for it.
The charge for excess baggage will be according to the mileage of the segment to be traveled (Check the mileage on your Ticket).
PRICE TABLE PER KILO:
INTERMUNICIPAL and INTERSTATE LINES
Attention: The charge for excess baggage is based on the mileage of the segment traveled.
What are the rules for transporting animals?
The Company only transports animals from the DOMESTIC FAUNA, which are exempt from any dealings with IBAMA. Animals that, due to their species, size, ferocity, venom, or health, compromise the integrity and safety of the vehicle, its occupants, or third parties will not be transported.
Below are the general conditions for the transport of animals:
At Gontijo, we transport your pet on our trips. Follow the procedures below for a smooth and safe journey.
Travel Time: The travel time cannot exceed 24 hours.
Seat Purchase: To transport an animal, purchase two seats together (side by side) with the same origin and destination. If traveling with a companion, it is not necessary to buy a ticket for the animal, as long as the purchased seats are together.
Size and Procedures: We only transport small domestic animals exempt from any dealings with IBAMA. Dogs or cats should weigh up to 8kg and be up to 50cm. Only one (1) animal is permitted in the carrier.
Animal Conditions: For transporting a dog or cat, you must present an up-to-date vaccination card and a health certificate valid for up to 30 days. For other animals, it is necessary to present an Animal Transport Guide (GTA).
Transport Packaging: The animal must be in suitable packaging, measuring up to 41cm x 36cm x 33cm (length, width, and height), lined and sealed to prevent debris leakage. The passenger is responsible for cleaning at stop points.
Guide Dogs: Guide dogs have free passage under Federal Law 11.126 of 2005, with no restrictions on procedures.
Emotional Support Animals: Follow the same procedures established by the carrier.
Request: DOWNLOAD the form, send it completed with all the required information, along with the health certificate, vaccination card, and GTA (if applicable) at least 3 days in advance to transporte.animal@gontijo.com.br. Our team will respond by sending a form with authorization.
Boarding: Present the form authorized by the company, vaccination card, health certificate, and GTA (if applicable) at boarding.
Important: The animal must remain in the transport carrier throughout the time inside the bus to ensure no risk is posed to the integrity of our staff, occupants, or third parties.
Restriction: The transport of an animal that does not meet the requirements of this procedure will be refused, and the responsible passenger must arrange for the animal without cost to the transport company.
Passenger Agreement: Even if all documents are up to date and authorized by the company, the animal will only board if all passengers agree. In this case, your ticket will be refunded within a maximum of 30 days.
Responsibility for Animal Health: The company is not responsible for the animal's health during the trip.
What are the baggage transportation rules?
The ticket price includes the transportation of luggage in the luggage compartment and the overhead compartment, observing the following weight and dimension limits:
In the luggage compartment: the weight limit is thirty kilograms, and the volume must not exceed 300 cubic decimeters (0.3 cubic meters). Rules for transporting items:
- The item cannot exceed a volume of 300,000 cm³ (height × width × length).
To calculate: multiply the three measurements in centimeters.
Example: 50 cm (height) × 60 cm (width) × 80 cm (length) = 240,000 cm³ → Allowed. - No side of the item can be more than 100 cm (1 meter).
In the overhead compartment: the weight limit is five kilograms with dimensions that fit into the overhead compartment, as long as the comfort and safety of the customers are not compromised. If this limit is exceeded, the company will charge for excess baggage, and it will be transported in the luggage compartment.
Luggage in the overhead compartment is entirely the passenger's responsibility.
LIST OF PROHIBITED GOODS AND MATERIALS FOR TRANSPORTATION
The boarding of products incompatible with the bus baggage compartments that compromise the safety of the vehicle and others is prohibited: Brazilian fauna and flora, wild birds and animals (IBAMA) / weapons / ammunition and explosives / items without proper packaging / gases and liquids of any kind in pressurized cylinders / flammable fuels or gases / fragile products / paints and their derivatives / honey / motorcycles, assembled or disassembled.
The transportation of gas cylinders, whether full or empty, is prohibited.
CONDITIONS FOR TRANSPORTING PERISHABLE PRODUCTS
In cases of transporting perishable foods, they must be kept in appropriate thermal boxes so that time and temperature conditions do not compromise their hygienic and sanitary quality. Containers must be clean, preserved, and internally packed in a leak-proof plastic bag, according to the regulations established by health surveillance authorities.
TRANSPORTATION IN THE OVERHEAD COMPARTMENT
The transportation of seafood or any other perishable product in the overhead compartment is prohibited.
The criteria for transporting perishable products were established by the Passenger Transportation Management - ANTT Ombudsman, Protocol no. 1651880.
EXCESS BAGGAGE
With the new ANTT Resolution 6.033, excess baggage is considered an ancillary service, giving companies the autonomy to charge for it.
The charge for excess baggage will be according to the distance of the journey (Check the distance on your Ticket). Click HERE to check the charge per kilo.